>> Items purchased will be couriered via Standard Shipping service within 3-5 business days for West Malaysia, and 3-7 business day for East Malaysia (Monday to Friday, excluding weekends and Public Holidays) upon order payment confirmation.
>> Orders will be couriered between 9am – 5pm from Monday to Friday.
>> Orders will only be delivered to street addresses in Malaysia. PO Box addresses are not accepted.
>> Please note that you will have to sign for your order. If you are unavailable at the time of delivery, the item will be couriered to you the next day. Please call the assigned logistic company and provide your tracking number to arrange for a redelivery.
>> If you are not at the delivery address at the time of delivery, the assigned logistic
company will provide a notification card advising you of the process for redelivery .if three attempts (total) are made to deliver your order, it will be returned to Zenbo (M) Sdn Bhd. Redelivery will be at the expense of the customer.
>> Zenbo (M) Sdn Bhd will not be responsible for orders signed for by someone other than the designated recipient.
>> If you find that items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your Invoice number. Reimbursement is subjected to the courier company’s discretion.
>> In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
>> Orders are processed Monday to Friday excluding weekends and public holidays. Orders made on Friday after 12pm and on weekends will be processed on the following Monday.
>> While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
>> At the moment, we do not ship internationally.
>> All orders are subjected to bank authorization prior to processing. Only authorized orders will be processed and shipped.
STANDARD DELIVERY CHARGES
>> Shipping charge of RM12 will be applied West Malaysia.
>> Shipping charge of RM20 will be applied to East Malaysia
OUT OF STOCK ITEMS
>> Items marked “out of stock” are not available for order. You may add the item to your wish list and we will email you when the items are back in stock.
>> We strive to deliver your order within the delivery timing. However please note that in the event of stock unavailability of items ordered, we may need to source from other stock locations. We will inform you within 2-3 business days and we seek your kind understanding in the delay of the shipment pertaining to stock availability. We do not accept back orders.
>> If you have any questions on our shipping policy, please contact us at firstname.lastname@example.org or Call (Monday to Friday: 9am – 6pm excluding Public Holidays).